Inglês para Turismo e Viagens
Curso de inglês específico: Travel and Tourism.
Um curso de curta duração indicado para quem trabalha, ou quer trabalhar na indústria de Turismo.
Unit 1 Arrivals |
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Key Point 1 |
New arrivals |
Collecting people from the airport / bus station / train station and helping them to find their accommodation. Explaining timetables and time differences. Giving simple directions. Talking about the weather. Prepositions. |
Key Point 2 |
Settling in |
Giving important information when arriving at accommodation / conference center; location of facilities, timetabled events, etc. Answering inquiries. Wi-fi / Internet connections. Currency conversions. |
Key Point 3 |
Transport |
Dealing with passengers’ queries and requests regarding public transport. Timetable queries. Independent travelers using chauffeurs, car hire or taxis. |
UNIT 2 Curious travelers |
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Key Point 4 |
Looking around |
Giving information about a new location, places of interest, special events. Recommending places of interest. |
Key Point 5 |
Excursions and scheduled events |
Providing information about organized excursions. |
Key Point 6 |
Culture and customs |
Providing information about rules, cultural requirements and cautionary measures. Obligation. |
UNIT 3 event organizing |
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Key Point 7 |
Business events |
Organizing meetings or business events for small or large groups. |
Key Point 8 |
Inquiries |
Accommodation inquiries and bookings over the telephone. Inquiries regarding location, facilities and special events. Information regarding conference/business facilities. Room service. |
Key Point 9 |
Written correspondence |
Emails, letters and faxes. |
UNIT 4 Relaxed Travelers |
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Key Point 10 |
Out and about |
Explaining how to travel between locations. Use of public transport. Helping lost travelers. |
Key Point 11 |
A little bit of background |
Providing historical background information for a new location. |
Key Point 12 |
Food and drink |
Providing details about restaurants, local cuisine and specific dishes. Making recommendations. Dealing with specific dietary requirements. Problem solving. Fulfilling catering needs for meetings and conferences. |
UNIT 5 Getting it right |
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Key Point 13 |
Customer service |
Dealing with customer requests in a variety of situations. Making small talk. |
Key Point 14 |
Papers in order |
Visas, passports, medical certificates, travel insurance coverage and medical cards. |
Key Point 15 |
Medical problems |
Identifying symptoms. Causes of illnesses and injuries and suggesting a course of action. Travel insurance coverage and medical cards. |
UNIT 6 Service with a smile |
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Key Point 16 |
Problem solving |
Use of diplomatic and polite vocabulary. Identifying needs or problems with accommodation and facilities and offering appropriate solutions. Writing / receiving a complaint. |
Key Point 17 |
Lost property |
Helping travelers locate lost belongings. Writing reports about lost or stolen items. Past tenses. |
Key Point 18 |
Time to go home |
Language for checking out. Customer surveys. The future of the travel and tourism industry. A review of the module. |