Correspondência Comercial em inglês
Um curso de inglês Específico - Correspondência Comercial
Um curso de nível intermédio - avançado, muito específico e de curta duração para quem precisa de melhorar e praticar a vertente escrita da língua para fins profissionais.
Unit Key Point |
Language Functions |
Themes/Situations |
Unit 1 KP 1 |
Labeling correspondence for routing and circulation |
Parts of emails and faxes |
KP 2 |
Opening and closing formal and informal messages |
Formal and informal correspondence |
KP 3 |
Referring to attachments and enclosures, Describing computer file formats |
Attachments and enclosures |
Unit 2 KP 4 |
Referring to a subject, Referring to previous contact, Thanking the sender |
Referring to a subject |
KP 5 |
Confirming business arrangements, Confirming discussions, Confirming travel arrangements, Describing contingency plans |
Confirming plans and arrangements |
KP 6 |
Confirming agreements, Referring to oral agreements, Describing responsibilities, Inviting confirmation of agreement |
Confirming agreements |
Unit 3 KP 7 |
Requesting information, Requesting assistance |
Requesting information and services |
KP 8 |
Referring to inquiries, Responding to requests for information, Replying to questions, Requesting confidentiality |
Responding to requests and inquiries |
KP 9 |
Offering assistance, Making arrangements for future contact |
Offering assistance |
Unit 4 KP 10 |
Drawing attention to unsatisfactory circumstances, Expressing concern and dissatisfaction, Demanding action |
Complaining |
KP 11 |
Making apologies, Expressing regret, Describing the reasons for problems, Describing consequences, Giving assurances |
Apologizing and promising action |
KP 12 |
Demonstrating concern for customers' needs |
Making a positive impression |
Unit 5 KP 13 |
Intensifying, Referring to earlier correspondence, Highlighting problems, Giving ultimatums |
Exerting pressure and intensifying |
KP 14 |
Responding with disagreement, Referring to claims and accusations, Emphasizing the terms of agreements |
Responding to unjustified criticism and complaints |
KP 15 |
Linking and contrasting, Building arguments |
Linking and contrasting |
Unit 6 KP 16 |
Communicating informally in a team |
Short and sweet |
KP 17 |
Discussing social matters and chatting about company issues |
Building working relationships |
KP 18 |
Making messages clearer and easier to read |
Communicating clearly |